FAQs

What is Vanity Centre's Mission?

Our mission is to deliver top of the line bathroom products like vanities, LED & bluetooth mirrors, faucets, shower systems, flooring and much more, at competitive prices that you will be proud to showcase in your home.

What are your operating hours?

You are welcome to shop with us online 24/7

Do you offer installation services?

No, we do not offer installation services. For some projects we can recommend a contractor.

How do I know you received my online order?

Once you have placed your order, you will receive an email confirmation that we have received and accepted your order.

How can I cancel or modify my order?

If you are looking to cancel an order you placed online you will need to contact the store, either by phone or email.

What payment method are accepted? (Online/ In store)

Online we accept all major credit/debit cards.

In Store we accept all major credit/debit cards, cash, cheques and e-transfers. We do not accept American Express.

Do you have a showroom?

Yes! Visit us at: 1140 Sheppard Ave W. Unit 2 North York, M3K 2A2

Do I need an appointment to visit your showroom?

No appointment needed, however if you are preparing for a big job it's best to let us know you are coming so we can set enough time aside to assist you.

Is the vanity already assembled?

Yes, our vanities are assembled.

How are the vanities packaged?

The vanities are in a cardboard box with styrofoam. Depending on the size of vanity you purchase the countertop may be packaged separately.

How will my order be delivered? 

Depending on your location and order, one of our team members or a third party company will make the delivery.

Can I delay my delivery? 

Please contact us and we will try our best to make an accommodation. Additional fees may be incurred. 

Can I pick it up in person?

Yes, all orders can be picked up from our showroom. 

I would like to speak to someone about my experience in store. Who should I contact?

For customer service concerns and comments, please call our showroom and ask for a manager or send an email to info@vanitycentre.ca

I have store credit. Can I used it online?

Unfortunately, store credits may only be used in store.

Can someone else come and pickup my order? 

Yes, someone else may pick up your order as long as they have a copy of the original receipt and photo ID. For online orders you may also leave a note stating who will be picking it up on your behalf.

Is it possible to return products purchased online?

All returns are subject to our return policy. Method of purchase does not affect returns. 

Has my order been shipped?

Once your order has been shipped or is out for delivery you will receive an email or phone call from one of our team members.